However, if you have any questions regarding this Policy, please contact us at the following email address: email@example.com or by letter addressed to: MCVT SPORT&FITNESS, LDA., Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão.
1. COMPANY IDENTIFICATION
2. OUR PRINCIPLES
2.1. Respect for the client's wishes:
We respect the privacy and security of your personal data, which is why we ensure respect for the customer's wishes and their autonomous, free and uncomplicated management of their privacy preferences. Therefore, if you disagree with any point referred to in this Policy, you may, at any time, object, contacting us through the following email address: firstname.lastname@example.org or by letter addressed to: MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão. We will do our best to satisfy your wishes and respect your concerns.
2.2. Good habits:
MCVT SPORT&FITNESS LDA ((ELLIPSE FITNESS®), as the controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. Portugal in a correct and lawful manner and in accordance with good practice.
2.3. Strict need:
When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which they were collected and/or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1. The personal data collected and processed by MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®) are only those that voluntarily, expressly and unequivocally put in the forms of this website. The personal data identified in forms as being of mandatory supply are indispensable for the provision of the Service by MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®). The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may give rise to the refusal to provide the MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®) Service.
3.2. The personal data collected are: name, tax identification number (optional), email, mobile phone, address.
4. PURPOSE OF PROCESSING PERSONAL DATA
4.1. Your personal data is collected and processed by MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®) only for purposes strictly related to the use of this website, services to this member and the sale of products, management and improvement of the Loyalty Program, direct marketing and customer support management.
4.2. MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), always seeks to maintain the relationship with its customer and provide them with the appropriate benefits, relevant information and content related to our brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be further processed in a way that is incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data can also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this website, we collect your personal data (for example, email address, delivery address, credit card number and telephone number) in the purchase form, only for the purpose of sale, separation and transportation of the products ordered by you;
b) when you request assistance from Customer Support, we collect your personal data (eg first and last name, email address) solely for the purpose of providing you with the Customer Support services of the ellipse-fitness online store. that they are relevant to this site and to provide you with the assistance you have asked for;
c) when you register, we collect your personal data in order to simplify the preparation of your future orders;
d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
e) when you browse our website, we collect cookies. Depending on your management of Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure proper functioning on the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes registration data, location data, duration of your session, products you have selected, your equipment, your browser and your IP address.
f) when you browse our website and then visit platforms where the advertising format exists (social networks, google and other partners of these networks) you may be impacted by ads of our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When collecting data, we indicate the mandatory fields with asterisks, when the data in question is needed to:
-Celebrate our contract with you (eg for the supply of products you have purchased on our websites / apps);
-Provide you with the service you requested (eg providing you with a newsletter); or
-Respect legal requirements (eg billing).
4.5. Your personal data may be communicated to MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®) service providers, for the purpose of providing the services, to judicial, tax and regulatory authorities, in order to comply with legal requirements.
5. WHO PROCESSES YOUR PERSONAL DATA
5.1. For organizational purposes and in order to be able to offer you the best possible service, MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), works together with some entities outside your organization that will process the personal data of users of this site. This data sharing is strictly due to the performance of the services provided by MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), including the sale of products.
5.2. These external entities include carriers, digital technology and services providers, digital marketing platforms, among others. The aforementioned external entities were chosen by MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), due to their experience in data processing, guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to the processing of personal data.
5.3. These external entities will always act in accordance with the instructions provided by MCVT SPORT&FITNESS LDA. (ELLIPSE FITNESS®), and only for the purposes strictly necessary for its function. Your personal data will be shared with these entities, in order to:
- Provision of electronic payment services, through credit / debit cards;
- Processing of product sales;
- Packaging and transport of products;
- Solve problems related to the sale of products;
- Receive payments for the purchase of products;
- Process customer product returns;
5.4 In addition to the situations provided above, your data may be shared with third parties to:
- Comply with applicable laws,
- Respond to judicial and government inquiries,
- Comply with valid legal processes,
- Protect the rights or property of MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®).
Respect for the will of the customer is one of the main concerns of MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), with regard to the treatment of their personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. Therefore, we consider that, if you have had a relationship with us in the last 2 years, that is, if you made a purchase, it was not necessary to ask for your consent. Even so, if you disagree, you can object at any time by writing to us at email@example.com.
7. YOUR RIGHTS
7.1. To exercise your right to access, rectify, erase, forget or block your personal data, you can send a written communication to the following email address: firstname.lastname@example.org or by letter addressed to: MCVT Sport e Fitness Lda Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão. You can even do it in your customer area in the online store.
7.2. If you wish to stop receiving direct marketing communications, you may, at any time, exercise your right to object to the processing of your personal data, by managing the consents available in your Customer Area of the online store. You can also do so by sending an email to email@example.com or by letter to: cartaMCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão.
8.1 MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), uses the appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any another form of illicit treatment. Additionally, we contractually require that trusted external entities that process your personal data for us do the same.
8.2. However, MCVT SPORT&FITNESS LDA. (ELLIPSE FITNESS), cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it from transmitting and receiving data (such as up-to-date antivirus systems), and that your browser takes appropriate measures to ensure security in data transmission (such as firewall and anti-spam filters).
9. RETENTION AND PROCESSING TERM
9.1. Your data is kept by MCVT SPORT&FITNESS LDA (ELLIPSE FITNESS®), for the purposes described herein for the time necessary for the aforementioned purposes, unless the personal data in question are necessary to prove compliance with obligations, while the limitation period of the corresponding rights, or if there is a longer period of data retention imposed by law.
9.2. When your personal data is no longer needed, it will be removed from our systems and records or kept anonymously so that you cannot be identified from them.
Means of alternative dispute resolution: In case of dispute, the consumer can resort to the following alternative dispute resolution entity for consumption.
TRIAVE - Consumer Conflict Arbitration Center of Vale do Ave/Artbitral Court
Rua Capitão Alfredo Guimarães, 1
Monday to Friday
09:00-13:00 and 14:00-17:00
T: 253 422 410
F: 253 422 411
More information at the Consumer Portal www.consumidor.pt