However, if you have any questions regarding this Policy, you can contact us at the following email address: email@example.com or by letter addressed to: ELLIPSE FITNESS with fiscal designation MCVT SPORT&FITNESS, LDA., Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão.
1. COMPANY IDENTIFICATION
2. OUR PRINCIPLES
2.1. Respect for the will of the client:
We respect the privacy and security of your personal data, which is why we ensure respect for the customer's will and their autonomous, free and uncomplicated management of their privacy preferences. Therefore, if you disagree with any point referred to in this Policy, you may, at any time, oppose it by contacting us at the following email address: firstname.lastname@example.org or by letter addressed to: ELLIPSE FITNESS com fiscal designation MCVT SPORT&FITNESS LDA, Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão. We will do our best to satisfy your wishes and respect your concerns.
2.2. Good habits:
ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, as the controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is treated in Portugal in a correct and lawful manner and in accordance with good practices.
2.3. Strict requirement:
When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, in order not to exceed the original purpose for which they were collected and/or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1. The personal data collected and processed by ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA are only those that you voluntarily, expressly and unequivocally put in the forms on this website. The personal data identified in the forms as being mandatory is essential for the provision of the Service by ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA. The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may give rise to the refusal to provide the ELLIPSE FITNESS Service with tax designation MCVT SPORT&FITNESS LDA.
3.2. The personal data collected are: name, tax identification number (optional), email, mobile phone, address.
4. PURPOSE OF PROCESSING PERSONAL DATA
4.1. Your personal data are collected and processed by ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, only for purposes strictly related to the use of this website, the services to this associate and the sale of products, management and improvement of the Loyalty Program, marketing direct and customer support management.
4.2. ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, always seeks to maintain the relationship with its customer and provide them with the due benefits, information and relevant content related to our brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be subsequently processed in a way that is incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the confines of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this website, we collect your personal data (for example, email address, delivery address, credit card number and telephone number) in the purchase form, only for the purposes of sale, separation and transport of the products ordered by you;
b) when you request customer support assistance, we collect your personal data (eg first and last name, email address) solely for the purpose of providing you with the Customer Support services of the ellipse-nutrition online store. relevant to this site and to provide you with the assistance you have requested;
c) when you register, we collect your personal data in order to simplify the preparation of your future orders;
d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
e) when you browse our website, we collect cookies. Depending on how you manage Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure proper functioning on the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes registration data, your location, the duration of your session, the products you have selected, your equipment, your browser and your IP address.
f) when you browse our website and later visit platforms where the advertising format exists (social networks, google and other partners of these networks) you may be impacted by ads from our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate the mandatory fields with asterisks, when the data in question is necessary for:
-Enter into our contract with you (for example for the supply of products you have purchased on our websites / apps);
-Provide you with the service you have requested (for example by providing you with a newsletter); or
-Comply with legal requirements (for example, billing).
4.5. Your personal data may be communicated to ELLIPSE FITNESS service providers with tax designation MCVT SPORT&FITNESS LDA, for the purpose of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.
5. WHO PROCESSES YOUR PERSONAL DATA
5.1. For organizational purposes and in order to be able to offer you the best possible service, ELLIPSE FITNESS with fiscal designation MCVT SPORT&FITNESS LDA, works together with some entities external to its organization that will process the personal data of users of this site. This data sharing is strictly due to the performance of the services provided by ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, including the sale of products.
5.2. These external entities include carriers, digital technology and service providers, digital marketing platforms, among others. The aforementioned external entities were chosen by ELLIPSE FITNESS with the tax designation MCVT SPORT&FITNESS LDA, due to their experience in data processing, guarantees of compliance with applicable laws and regulations, as well as the technical security measures adopted by them in relation to processing. of personal data.
5.3. These external entities will always act in accordance with the instructions provided by ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, and only for the purposes strictly necessary for their function. Your personal data will be shared with these entities, with the aim of:
- Provision of electronic payment services, through credit / debit cards;
- Processing of product sales;
- Packaging and transport of products;
- Solve problems related to the sale of products;
- Receive payments for the purchase of products;
- Processing customer product returns;
5.4 In addition to the situations set out above, your data may be shared with third parties to:
- Comply with applicable laws,
- Respond to judicial and government inquiries,
- Comply with valid legal processes,
- Protect the rights or property of ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA.
Respect for the customer's will is one of the main concerns of ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, with regard to the processing of your personal data. However, we do not want to affect the relationship we have with you or fall short of your expectations. Therefore, we consider that, if you have maintained a relationship with us over the last 2 years, that is, if you have made a purchase, it is not necessary for us to ask for your consent. Even so, if you disagree, you can oppose it at any time by writing to us at email@example.com.
7. YOUR RIGHTS
7.1. To exercise your right of access, rectification, deletion, forgetting or blocking of your personal data, you can send a written communication to the following email address: firstname.lastname@example.org or by letter addressed to: ELLIPSE FITNESS with fiscal designation MCVT Sport and Fitness Ltd. Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicão. You can also do it in your customer area in the online store.
7.2. If you want to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data, by managing the consents available in your customer area of the online store. You can also do so by sending an email to email@example.com or by letter addressed to: ELLIPSE FITNESS with fiscal designation MCVT SPORT&FITNESS LDA, Rua Visconde Gemunde nº 671, 4760-392 Vila Nova de Famalicao.
8.1 ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, uses appropriate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of illicit treatment. Additionally, we contractually require that trusted external entities that process your personal data for us do the same.
8.2. However, ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA., cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access. or data loss. Therefore, we advise that your computer be equipped with software devices that protect you when transmitting and receiving data (such as up-to-date antivirus systems), and that your browser take appropriate measures to guarantee security in the transmission of data (such as firewall and anti-spam filters).
9. RETENTION AND PROCESSING TERM
9.1. Your data is kept by ELLIPSE FITNESS with tax designation MCVT SPORT&FITNESS LDA, for the purposes described here for the time necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, while the limitation period of corresponding rights, or if there is a longer period of data retention imposed by law.
9.2. When your personal data is no longer needed, it will be removed from our systems and records or kept anonymous so that you cannot be identified from them.
Alternative dispute resolution means: In the event of a dispute, the consumer may resort to the following alternative consumer dispute resolution entity.
TRIAVE - Consumer Dispute Arbitration Center of Vale do Ave/Artbitral Court
Address: Rua Capitão Alfredo Guimarães, 14800-019 Guimarães
Opening hours: Monday to Friday from 09:00 to 13:00 and from 14:00 to 17:00
Contact: Tel: 253 422 410 Fax: 253 422 411 E: firstname.lastname@example.org
More information at the Consumer Portal www.consumidor.pt